Privacy policy

Updated November 14, 2026

Redroot is made by Natrava. This policy explains what Redroot collects, why, who helps us run it, and how to delete it. We don't sell your information, we don't show ads, and the app has no third-party analytics or tracking.

Without an account

You can use Redroot without signing up. Everything you do (your plan, walks, sessions, BEETS+ check-ins and community activity) stays on your phone and is never sent to us.

What we collect when you create an account

• Your email address, to send sign-in codes. Redroot has no passwords.
• Your first name, and a last initial if you add one.
• Your plan: the goals you picked, how active you said you are, any session adjustments you chose (like low-impact or seated options), your weekly goal, and app settings such as appearance and time zone. We use your answers to choose moves for you. We don't keep them as health records.
• Activities you record or log: the type, when it started, how long it lasted, estimated distance, step count, walk–run rounds, and how it felt.
• Days you checked in your BEETS+ gummy, and the challenges you join.
• Community activity: posts (and the activity summary you choose to attach), high-fives, who you follow, who you block, and reports you send. When you report a post, we keep a copy of it so our team can review it.
• A record of reward points, if rewards are offered.

Steps and location

While you record a walk or run, Redroot reads your phone's step counter (Motion & Fitness) to estimate distance. Redroot doesn't use your location or GPS, doesn't track where you go, and doesn't connect to Apple Health.

What other members see

• Posts are shared with your followers unless you choose "Everyone". Other members see your first name and last initial, never your email.
• Challenge leaderboards show your first name, last initial, and the days you've counted.
• Your activity history, plan and BEETS+ check-ins are private to you.
• If you block someone, neither of you sees the other's posts or profile.

BEETS+ subscribers

If you ask us to link your BEETS+ subscription, we use the email you give us to look up your orders with Natrava, so Redroot Plus can be included. We only check whether you have an active subscription.

Who helps us run Redroot

• Supabase stores your account and data on servers in the United States (US West).
• Resend sends sign-in codes and support email.
• Cloudflare hosts this website.
• Apple distributes the app and will handle any in-app purchases. We never see your payment details.

These providers process data only to run their part of Redroot.

How long we keep it

We keep your information while you have an account. When you delete your account, your profile, plan, activities, check-ins, challenges, posts, high-fives, follows and blocks are deleted right away. Reports you sent about other members are kept without your name, so our team can still act on them. Database backups roll off within 7 days.

Your choices

• Delete your account at any time: You › Settings › Delete account.
• Signed out, you can erase everything stored on your phone from the same screen.
• To see, correct or export your data, email support@redrootfitness.com. We'll reply within one business day.
• You have these rights wherever you live, including under California law.

Children

Redroot is for adults 18 and over. We don't knowingly collect information from anyone younger.

Changes and contact

If we change this policy in a way that matters, we'll tell you in the app before it takes effect.

Questions: support@redrootfitness.com.